 |
 |
|
|
 |
Q. Do you have a minimum commitment or contract?
A. All shared hosting packages, dedicated servers
and co-location accounts are based on a month to
month term commitment unless other arrangements
have been made. Exceptions to the rule are special
pricing plans where term commitments may be required.
Q. Do you offer a 30 day money back guarantee?
A. Our service includes a 30 day money back
guarantee. If you are not completely satisfied with
our service within the first 30 days, you will be
given a full refund.
In the event that you exercise your right to a 30
day money back guarantee, a set-up fee of $60 for
dedicated servers, including managed and unmanaged,
will be retroactively charged if the setup fee was
waived in the original charge. Setup fees may be
refundable if the account is canceled PRIOR to activating
the account.
Domain name registrations are nonrefundable.
Account add-ons are nonrefundable
Bandwidth overages are nonrefundable
Miscellaneous billable support is nonrefundable
Control Panel software such as C-Panel is nonrefundable
Windows Software is non-refundable
If your account has been cancelled due to a breach
of our Terms of Service or AUP, you will not be
eligible for a refund.
Q. How quickly can I expect my account to be
setup?
A. New accounts are generally setup within 24
hours as long as payment has been made in full.
Q. What payment methods do you accept?
A. We accept Visa, Mastercard, American Express,
Paypal (handling fees apply), International Wire
transfers (fees apply), and Company Check or Money
Order.
Q. Is your credit card payment form secure?
A. Yes, all credit card transactions are done in
a secure environment.
Q. Do you accept International accounts?
A. Yes, however payments are required in US
dollars
Q. Is the cost per package a yearly or monthly
fee?
A. All pricing is based on a monthly fee unless
stated otherwise
Q. Do you except foreign currency?
A. No, we require payment to be made in us dollars
Q. Do you charge set-up fees?
A. Setup fees are free of charge unless otherwise
stated. However, in the event that you exercise
your right to a 30 day money back guarantee, a set-up
fee of $60 for dedicated servers, including managed
and unmanaged, will be retroactively charged if
it was waived in the original charge.
Q. What OS do you use on your severs?
A. Our servers run on the latest version of Debian
Linux on managed and shared hosting accounts. Your
choice of OS on unmanaged servers.
Q. What is your network connectivity?
A. We maintain GigE Connectivity to multiple Tier
1 and Tier 2 providers including: BTN (Beyond the
Network), WV Fiber, and Level 3.
Q. Do you monitor your servers?
A. Yes, all of our equipment is monitored by trained
on site technicians 24x7x365. The equipment is also
monitored via 2 other locations to notify us of
any Internet congestion to allow us to make routing
changes if there are any types of Internet outages.
Q. Do you have weekly backups?
A. Yes, we run weekly backups of mission critical
files such as password files,data base and system
files, however this does not include website backups.
If you are interested in website backups, please
see the add-on section
for more information.
Q. What is the difference between shared hosting
and dedicated hosting?
A. Shared or virtual servers host multiple users/websites
while a dedicated server hosts only your websites.
Q. Do you host adult sites?
A. Yes, as long as the website is in compliance
with 18 U.S.C. 2257 or any other U.S. law.
Q. Do you host Warez or IRC bots or clients?
A. No, Warez and IRC are against our TOS
Q. Can I send bulk e-mail?
A. No, bulk e-mailing is against our acceptable
use policy.
Q. Do you submit my sites to search engines or do
I need to do that myself?
A. We leave search engine submission up to you.
Q. Do you offer "unlimited bandwidth"?
A. There really is no such thing as "unlimited
bandwidth" While some companies can be deceiving,
claiming to give you unlimited bandwidth we state
upfront how much bandwidth you are allotted in your
plan. We do offer unrestricted bandwidth which allows
your website the ability to exceed the amount of
bandwidth in any given hosting plan for an additional
fee.
Q. How much are your bandwidth overage charges
for your per gig hosting accounts?
A. Anything used over your allotted monthly bandwidth
is charged at a flat per gig rate of $1 per gig
Q. How much are your bandwidth overage charges
for your per megabit hosting accounts?
A. Bandwidth
is measured via MRTG 95th percentile. Overages over
monthly bandwidth allotment will be charged at $150
per megabit.
Q. Do you offer Telnet or SSH?
A. We do not offer Telnet, however we do offer SSH
on dedicated servers and limited SSH on shared servers.
Q. Which web authoring software can I use?
A. You can use any authoring software that is capable
of publishing websites via the FTP protocol. Most
products support this feature. At this time we do
not support Frontpage extensions.
Q. Will you place ads on my webpage?
A. Absolutely not.
Q. Do you offer domain registration?
A. Yes we do.
Q. What is your price for domain registration
A. Our yearly price per domain is $13.50
Q. Do you offer bulk discounts for a large number
of registrations or transfers?
A. Yes, we offer bulk prices as low as $10 per domain
registration. Please contact sales@cyberwurx.com
for more information.
Q. Do you offer Domain Parking?
A. Yes we do.
Q. If I have hosting somewhere else can I still
use you for other services?
A. Yes we currently offer monitoring, system administration,
e-mail and backup solutions and domain registration.
Q. Do you have 24x7x365 support?
A. Yes we do.
Q. Do you offer support for 3rd party software or
services?
A. No, you will need to contact the company where
the software or service was purchased.
Q. How long have you been around?
A. We have been in the web hosting industry since
1997. Cyber Wurx LLC is a privately owned, profitable,
and debt-free Web hosting company.
Q. Is it possible to view websites that you currently
host?
A. Sure, just let us know and we can provide you
a list.
Q. Where are you located?
A. We own and operate our own data center in downtown,
Atlanta GA.
Q. What is the difference between a managed and
an unmanaged dedicated server?
A. A managed dedicated server is the perfect solution
for the client that prefers to focus on their business,
instead of their web server. With a Cyber Wurx managed
dedicated server, our experienced technicians provide
the knowledge and expertise of maintaining your
web server. Some of the features include: security
updates, server patches, software updates, server
health monitoring, 30 minutes administrative service
and general server maintenance. The
following is not covered in our managed support:
Any third party software consultation or work requested
for third party scripts or software will be billable
at $60 per hour with a minimum of 15 minutes.
An
un-managed dedicated server offers the same basic
features as a managed server at a reduced rate.
With an un-managed server we provide storage, reboots,
physical security of the hardware, failed hardware
replacement and bandwidth, however additional consulting
or support will incur extra charges.
We will however, support anything hardware or network
related. The following is not covered in our support:
Any third party software including but not limited
to: Control Panel Support, billing software, Scripts
etc. Consultation or work requested for third party
scripts or software will be billable at $60 per
hour with a minimum of 15 minutes.
Q. Do you offer support on an unmanaged server?
A. We provide storage, reboots, physical security
of the hardware, and bandwidth, however additional
consulting or support will incur extra charges of
$60 per hour.
Q. What are your set-up fees for a dedicated
server?
A. Setup fees are free of charge unless otherwise
stated. However, in the event that you exercise
your right to a 30 day money back guarantee, a set-up
fee of $60 for dedicated servers, including managed
and unmanaged, will be retroactively charged if
it was waived in the original charge.
Q. What if I need extra support or consultation
for my unmanaged server, can you help?
A. We can offer support or consultation for an additional
fee based on $60 per hour with a minimum of 15 minutes.
Q. Can I create a custom service package?
A. Sure, just contact sales@cyberwurx.com for a
custom quote.
Q. I notice that each managed support option
comes with an allotted amount of administrative
services. What kind of work can I submit using this
service?
A. You can use your administrative service hours
for general work such as domain additions and removals,
routine mail maintenance, mySQL databases, crontabs,
general inquiries,basic security, general consulting
and troubleshooting. Administrative service does
not include, 3rd party program/script installs,
or extensive 3rd party script/program troubleshooting.
Q. What happens if I have a managed service package
but exceed my allotted hourly support package?
A. If you exceed your allotted time in any given
month, additional support will be charged at $60
per hour.
Q. Can I carry my administrative service hours over
to the next month if I do not use them all in one
month?
A. No, the monthly allotment does not carry over
to the next month.
Q. What is a reseller account?
A. As a Reseller you have the ability to run
you own hosting company, under your own company
name.
Q. What tools will you provide me to run my own
hosting company?
A. Each shared reseller account comes standard
with C-Panel/WHM (Web Hosting Manager) allowing
you the ability to manage your hosting clients and
set your own prices. If you choose a dedicated reseller
package you will be responsible for you own hosting
management software.
Q. How quickly can I expect my account to be
setup?
A. New accounts are setup within 24 hours as
long as payment has been made in full.
Q. Do you bill my customers?
A. No, you will be responsible for billing
your own customers.
Q. Do you provide tech support to my customer?
A. No, you will be responsible for your own
technical support, including domain registrations,
however we will provide technical support to you
directly based at an hourly rate of $60 per hour.
Q. Can I register my customers domains though
your domain service?
A. Yes. As a reseller you will also be eligible
for domain discounts. Contact sales
for discounted domain information.
Q. Will I be charged for adding extra domains?
A. No, you have the ability to add unlimited
domains to your reseller hosting account.
Q. Is the cost per package a yearly or monthly
fee?
A. All pricing is based on a monthly fee unless
stated otherwise
Q. Do I need my own server?
A. That is up to you. If you are just starting
out you may wish to start out under a shared reseller
account allowing you time for your business to grow.
Q. Can you provide me with a dedicated server
when I am ready?
A. Absolutely! You can upgrade your account
through the customer
control panel or contact sales@cyberwurx.com.
Q. Can I upgrade my reseller account free of
charge?
A. Yes, you can upgrade at any time via the
customer support panel located here
Q. If I choose to purchase a dedicated reseller
package, where can I purchase hosting management
software?
A. We can sell you C-Panel/WHM for an additional
charge or provide information on additional hosting
management software options.
|
|
|
|
 |
|
|
